PRIVACY POLICY

1. Introduction

Welcome to Ofero.me (hereinafter referred to as "Ofero," "we," "our," or "us"). Your privacy is of utmost importance to us. This Privacy Policy describes how we collect, use, and share personal information from users (hereinafter referred to as "you" or "your") of Ofero and its affiliated sites (the "Sites").

By using any of our Sites, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect and Legal Basis

We collect the following types of information under the specified legal bases:

• Personal Information (Legal basis: Contract performance, Consent): Your name, email address, postal address, phone number, and other personally identifiable information you provide us during registration and use of our services.
• Transaction Information (Legal basis: Contract performance, Legitimate interests): Details related to your financial transactions, such as purchases, wallet addresses, and blockchain transactions necessary for service provision.
• Payment Information (Legal basis: Contract performance): When using card payment services, we collect payment information necessary to process your transaction through our secure payment partners, including card details and billing information.
• Technical Information (Legal basis: Legitimate interests, Consent for cookies): IP addresses, device information, browser type, operating system, and other technical details about your use of the Sites for security and functionality purposes.
• Usage Information (Legal basis: Consent for analytics cookies): Information about your interactions with our Sites, including pages visited, links clicked, and time spent, collected only with your explicit consent through our cookie banner.
• Communication Data (Legal basis: Contract performance, Consent): Records of your communications with us, including support tickets and feedback.

Data Retention Periods

• Account Data: Retained for the duration of your account plus 2 years after deletion for legal compliance and fraud prevention
• Transaction Records: Retained for 7 years as required by financial regulations and tax compliance (cannot be deleted upon request during this period)
• Marketing Communications: Until you unsubscribe or withdraw consent
• Analytics Data: Anonymized after 26 months
• Technical Logs: Automatically deleted after 12 months
• Blockchain Data: Immutable and permanent on public blockchain networks (cannot be deleted)
• Backup Systems: Data may persist in encrypted backups for up to 90 days after deletion request

Important Retention Limitations

Please Note: Due to legal obligations and the nature of blockchain technology, not all data can be immediately or completely deleted upon request. See Section 8 (Right to Erasure) for detailed information about deletion limitations.

3. How We Use Your Information

We may use your information for the following purposes:

• To provide and improve our services.
• To process transactions and send related information.
• To respond to your comments, questions, and support requests.
• To send promotional communications, offers, and updates.
• To comply with legal obligations and protect our rights and interests.

4. Sharing Your Information

We do not sell or share your personal information with third parties without your consent, except:

To comply with legal obligations or respond to legal proceedings.

With service providers who perform services on our behalf.

Payment Processing: When you make card payments, we use Viva Wallet (Viva.com) as our secure payment processor. Your payment information is processed directly by Viva Wallet according to their privacy policy and security standards. We do not store your complete card details on our servers. Viva Wallet is PCI DSS compliant and employs industry-standard security measures to protect your financial information.

5. Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or destruction. However, no online service can guarantee complete security, and we encourage you to take precautions to protect your personal information.

6. Children's Privacy

Users under the age of 18 must obtain parental or guardian consent before using our Sites. We encourage guardians to supervise children's internet usage and to instruct them in safe online practices.

If we learn that we have collected personal information from a child under the age of 18 without parental consent, we will take steps to remove that information from our systems. If you believe that we may have collected personal information from a child under the age of 18, please contact us immediately at contact[at]ofero.network.

7. Third-Party Links

Our Sites may contain links to third-party websites. We are not responsible for the content or privacy practices of third-party sites.

8. Data Deletion Requests

You have the right to request deletion of your personal data at any time. We are committed to honoring all valid deletion requests in compliance with applicable privacy laws. For questions about data deletion, please contact us at contact@ofero.network.

9. Your Rights Under GDPR

If you are located in the European Union, you have the following rights regarding your personal data:

• Right of Access (Article 15): You can request information about the personal data we process about you and receive a copy of such data.
• Right to Rectification (Article 16): You can request correction of inaccurate personal data.
• Right to Erasure/Right to be Forgotten (Article 17): You can request deletion of your personal data.
• Right to Restrict Processing (Article 18): You can request limitation of processing of your personal data.
• Right to Data Portability (Article 20): You can request to receive your personal data in a machine-readable format or have it transferred to another service provider.
• Right to Object (Article 21): You can object to processing based on legitimate interests or for direct marketing purposes.
• Rights Related to Automated Decision-Making (Article 22): You have rights regarding automated decision-making and profiling.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page, and your continued use of our Sites after the changes will constitute acceptance of the updated terms. Material changes affecting your rights will be communicated via email at least 30 days before taking effect.

11. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us on:

• Telegram: @oferonetwork
• E-mail: contact us